CAREER OPPORTUNITY

Client Success Manager

Posting Date: December 10, 2025
Application Closing Date: January 5, 2026

Type: Full-Time, Part-Time or Contractor

OVERVIEW

The Client Success Manager (CSM) plays a central role in delivering exceptional service to Ed2Market’s K-12 education clients in a fast-paced marketing agency setting. This position is responsible for building strong, trusted client relationships while ensuring their goals align seamlessly with our marketing strategies. Working in partnership with a Marketing Strategist, the Client Success Manager helps guide 7-12 client accounts (depending on client size and capacity) by coordinating communication, supporting meetings, and ensuring each project stays on track, on budget, and aligned with client expectations.

Beyond direct client support, the Client Success Manager contributes to the internal strength and efficiency of the Ed2Market team. This includes maintaining accurate documentation, managing project workflows using ClickUp, and collaborating with leadership to enhance client satisfaction, retention, and growth opportunities. The ideal candidate is proactive, organized, and deeply interested in the K-12 education landscape.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

The job functions include, but are not limited to, the following:

Client Success and Communication

  • Work in collaboration with the Marketing Strategist as the primary points of contact for clients, fostering strong relationships and aligning client goals with Ed2Market’s services

  • Support bimonthly/monthly client meetings and take internal notes, send agendas and calendar invites, document next steps, and send follow-ups as needed

  • Manage project timelines, budgets, and deliverables alongside the Marketing Strategist to ensure successful campaign execution

  • Create tasks in project management software (ClickUp) and manage the deliverables timeline in accordance with the client’s Planning Workbook

  • Manage access to client tools and ensure documentation (systems, credentials, overview docs) is complete and accessible in ClickUp and LastPass

  • Collaborate with leadership to maintain high client satisfaction, retention, and opportunities for upsell

  • Collaborate with freelancers and outside contractors on project needs

  • Manage time effectively and work with leadership to prioritize projects accordingly

  • Act as a representative of the company when dealing with potential or existing customers

Ed2Market Agency Support

  • Continually develop knowledge of the K-12 education market and understand the nuances between product types and service offerings

  • Support the leadership team with internal projects and SOPs as needed

  • Utilize team tools to increase productivity and communication internally

QUALIFICATIONS AND EDUCATION

Any combination equivalent to, but not limited to, the following:

  • Bachelor’s degree required in Marketing, project management, or a related field

  • 1-2+ years of experience in marketing agency account management or client success

  • Experience working within a marketing agency setting

  • Strong project management skills and fluency with tools like ClickUp, Slack, Google Workspace, and Zoom

  • Excellent written and oral communication skills

  • Ability to thrive in a fast-paced setting, take initiative, and ask guiding questions on projects as needed, with limited direction at times

COMPENSATION

The hourly rate for this role for PT or contract positions is based on experience and skillset and will range from $30-40/hr.

APPLICATION PROCESS

If you meet the qualifications above and are interested in applying for this position, please complete our interest form.